The lock has frozen shut, what should I do?

If the lock is frozen shut, try these steps below:

• Shake the lock hard for 5-10 seconds.
• Then pull the physical lock downward at the same time when opening it in the app.

If this wouldn't work, please cancel the booking in the app and then make a new booking so you will get a different trailer.

Send following information to our customer support for the booking that did not work:

• Booking number:
• Explanation of problem:

They will block the faulty trailer in the system and send a service partner to fix it.